Privacy Policy

1. Introduction

Skydatasol E-Commerce ("we," "our," or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services, particularly in relation to our B2B Service Level Agreement (SLA) based commerce platform.

2. Information We Collect

We collect information that you provide directly to us, including:

• Business Information: Company name, registration number, VAT number, business address, and industry sector
• Contact Information: Names, email addresses, phone numbers, and job titles of authorized representatives
• Business Profile Data: Information about your business activities, products/services, markets served, annual turnover, and employee count
• Operational Data: Service requirements, order volumes, delivery regions, and procurement needs
• Compliance Documentation: Certificates of incorporation, VAT registration, business verification documents, and compliance certifications
• Technical Information: IP addresses, browser type, device information, and usage data when you interact with our platform

3. How We Use Your Information

We use the information we collect to:

• Evaluate and process your business onboarding application
• Negotiate, structure, and manage Service Level Agreements
• Verify your business credentials and conduct compliance checks
• Facilitate commercial relationships and procurement partnerships
• Process transactions and manage order fulfilment
• Communicate with you regarding your application, SLA status, and business operations
• Improve our services and develop new features
• Comply with legal obligations and enforce our terms and conditions
• Prevent fraud and maintain the security of our platform

4. Information Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party vendors who perform services on our behalf, such as payment processing, logistics, and IT support
• Business Partners: Other businesses within our network when necessary for fulfilment, distribution, or integrated operations under SLA frameworks
• Legal Authorities: When required by law, legal process, or to protect the rights, property, or safety of Skydatasol, our users, or others
• Professional Advisors: Lawyers, accountants, and other professional advisors in connection with business operations
• Corporate Transactions: In connection with any merger, sale, acquisition, or transfer of all or part of our business

We do not sell your personal information to third parties. All information sharing is governed by strict confidentiality agreements and compliance with applicable data protection laws.

5. Data Security

We implement advanced cybersecurity standards and technical measures to protect your information from unauthorized access, disclosure, alteration, or destruction. This includes encryption, secure data storage, access controls, and regular security audits. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Business and transactional records are typically retained for the duration of the SLA and for a minimum of seven years thereafter for compliance and legal purposes.

7. Your Rights

Depending on your jurisdiction, you may have the following rights:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your information, subject to legal retention requirements
• Objection: Object to certain processing activities
• Restriction: Request restriction of processing in certain circumstances
• Portability: Request a copy of your information in a structured, machine-readable format

To exercise these rights, please contact us using the information provided in Section 10.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: